080:Family Pest Control Business Growth | Brandon Nordquist

0:00 Hello and welcome to Pest Perspectives episode number 80. I have been to a training day today in Peterborough for the National Pest Technicians Association on the road day. There were some good talks there and quite good to hear what people are doing within the industry. Everyone had a good talk to be fair. They did there and got some more CPD, six points. So, yeah, it's good to get out and do an actual training day. It is. So if you don't know, the podcast is sponsored by Powered Now. They're a job management company.

0:40 Basically, you can do your pest reports, your ERA reports, cost reports. You can even bill customers, all of that jazz. So after the podcast, if you want to try it out, there'll be a link in the description. They help me pay for this software and a few other bits, the website and stuff like that. So I just want to shout them out. Thanks to the Powered Now team. This week we have on people. Obviously, I'm a UK based podcast. Wouldn't have heard of Brandon Nordquist from Family Pest Control. But how are you doing?

1:19 Oh, I'm doing great. How are you doing? I'm going. Okay, cheers. I know Brandon through his wife Candice that does the Pestigen podcast, which is a very good podcast. If you haven't watched it, go and watch it. There's some great content on there. It's Jenny and Candice do it. It's a great podcast. We're on the break at the minute because, as the Americans say, it's busy season, what they call it. It's not so busy over here at the minute. It's not. But, no, so are you all good? oh yeah yeah i'm awesome right so when did you actually get into pest control because you have done pest control before you set up your own company haven't you oh yeah doing it quite a while 10 years is that right yep 10 years last april 11th i think so what 2016 11th you said 11th yep are you supposed to say april 11 no uh yeah there's that terminology we're talking about yep yep yep i just heard him say 11th i've never heard in a way i can use the the bit where you go 11th i like it i like it i do oh it helps with the streets too it's yeah it will yeah because a lot of the some of the movie things come on they go like september 10 i was like it doesn't sound right no no september 10th but no cool sorry just wanted to point out because most of them just go they don't add that on that's cool so how did you get into pest control was it something you wanted to do from school or I thought it was like I just got out of doing a specialty retail.

3:09 It was a video game store and took a little break, maybe, I don't know, a month. And then I saw an ad for a regional pest control company. Yeah. And I was like, oh, oh, that oh, that looks fun. I like to pay. I like the benefits. OK, I've got a growing family. so I need to do something instead of just stock shelves and sell somebody something you know and from then on it's oh gosh it's always been pest control through multiple companies and now thankfully my wife hired me so I got lucky there oh there's pester gin that is so amazing that's got to be Jenny the way she's wrote that nor the best perspective that's got to be jenny yep yep shout out to jenny can't wait for your return yes after busy season but yeah so so what did you obviously when you got into it how does it work in yeah it is jenny she just put um hi jenny so obviously do you have to do was it was it was licensing a thing then oh yeah yeah i had to do a few tests and i suck at tests i don't suck at learning i suck at tests if that makes sense no it does make sense because a lot of people i'll be honest it's not highlighted enough but in pest control i'm not on about there's a lot i'm not saying you are but there was a lot of dyslexia and all also a lot of people are fine practically but when you put the exam paper in front of them, they don't do as well.

4:56 They don't. Because sometimes questions, they're not phrased the best, are they? They're not. So sometimes you don't. Oh, gosh. There's a lot of that there is. Evening, Jason. Thanks for popping in, mate. But, yeah. No, it's just, it's remembered everything too, isn't it? What might come up as well. It is. Yeah. Yeah. Yep. and getting a lot of the basic things, like how to kill ants, you know, and then you also go to the roach thing. Like I had American cockroaches just last year in a place that is very, very far.

5:37 And yeah, it's memorizing stuff like that, you know, for our, well, our organ test anyway. Yeah. Hello, Ricky. Thanks for popping in. More people popping in. so obviously is there levels like do you have to have certain things to do with rodents and then certain things to do with like insects or is it all one thing like do you have to have an applicator's license or is it different stages yeah yeah um we have like our laws and safety and then you have your general pest control which is just kind of encompasses everything and then uh well like i have my structural license for wood destroying organisms and then okay you know there's like a fumigation license there's a public health license there's a ipm license it's kind of there's redoing it for oregon because oh my gosh it needs a refresh but it is yeah it's they break it down in so many things okay Brad Harvey's in the building oh big Brad perspective is not as fuck I know exactly what you mean because he says it a lot on Tales from the Crawl Space 2.0 you're not watching it you need to check it out you do I don't get to watch it live I haven't watched it live in ages but normally on Spotify, I catch it.

7:11 But if you've got any good stories, people in pest control, give them to them guys and they'll tell them. Named or unnamed, they will. But yeah, so where were we? Just get these up. Oh, no worries. Trust me, it's going to be relaxed, dude. I know stuff happens. I literally was pulling a hive 40 minutes ago. You sent me a photo that you did? Yeah, yeah. I was like, oh, I could sneak one last one. Oh, gosh, this tenant is scared as hell. I need to get over there now. Do you remember your first ever pest control job?

7:54 As in what it was, the first thing you ever did? That's the first they sent you out. What was it? Actually, yeah. Yeah, it was with a brilliant, a brilliant and very patient lovely guy named uh greg socia you've seen him on pchd and probably yeah yeah he took me out to a city just north of here uh called florence to uh help a really nice older lady just with the general service you know i didn't even have respectable boots i think i bought like a 30 pair of walmart boots and i literally was killing it or treating for ants and spiders for her and she it was during the the beginning of spring here but it was abnormally hot and she like she brought us drinks and stuff and it's like oh i'm sold i am i'm gonna do this no matter what i will always be a tech i love this nice your wife's in the building so it's extra nord as fuck oh god she's just in the other room come on come in and say hello oh i'll hit her up but there's a wave but no it's uh but that that's that's good to hear that is it's um where are we so we've she's not home no she's not home she headed out again busy so how many years did you work for like other companies for like did you have any favourite roles or was it just one company or did you move for a few I've always had a favorite role being a tech is for me i mean i did retail management i did stuff like that i

9:55 hated it god i hated it um but no it's i worked for my first company for four and a half ish years and then they're just a regional and then i went to a big box company and actually that's my only injury in pest control where i got pretty chemically hurt so i left oh yeah yeah blown hose over a uh dollar 69 uh clamp yeah didn't like that and then i went to a regional company or a local company and well they just it didn't work out i mean it it just didn't they just not for me no that's that's absolutely fine that is it's uh it's whatever you want so basically you love being a tech because you like helping people with their solving their problems yep because that's what it is in reality it's everyone thinks it is kill kill kill it is problem solving to a degree in a lot of cases well it is really especially when it comes to rats and mice oh and i love hunting rodents oh my gosh oh yeah i hunt them i don't i don't just set some traps or a bait box.

11:17 I mean, I use those, but I'll hunt mammals. I love doing that.

11:25 So, how do you hunt them in someone's house? Do you... Because they go out. They won't be there all the time. So how do you hunt them? Well, every pest leaves in evidence, whether it be the dust paw prints or a tail drag through the dust of you know someone's baseboard or a rub or you know lead you to a hole or and then you got to work it from the outside underneath or above it's like my inspections usually last good hour hour and a half you know because i want to know everything about that rodent you know that is good it is it's um what kind of rats do you have in oregon is it the norway rat yeah we got norways once in a while we get some like we have a pocket of roof rats and then just regular house mouse and uh well actually i killed a tinchilla last month because people get these pets and just let it go I'm looking it up Oh yeah Is that actually Is it a pet?

12:45 Is it a pest? Yeah It is and isn't Because people are like Oh no it's a pet And it's like a guinea pig Quite big In the picture it looks quite big Oh yeah Yep Yeah look at that it's quite big That does because you lot have some big animals, don't you? I've heard stories where people go into crawl spaces and there's raccoons, raccoons. Oh, gosh, nothing scarier than that raccoon sound. I've heard on a lot of them. I listen to a lot of American podcasts and I've heard of these raccoons because under UK houses, you don't generally have a crawl space in England.

13:30 I know you do in like America. So you have to go into a lot of crawl spaces. Yeah. Yep. Yep. Have you, have you found any, um, anything weirder than the raccoon? Or bigger? I found a few possums. Possums. Okay. I've seen, uh, oh gosh, I've seen a mama cat that just, she wanted to eat my face as soon as I got under there. I bet you got out there quick, didn't you? Oh yeah. Yeah. I was like, no, call animal control. I'm out. Oh, she scared the hell out of me Wow Because you're in a confined space, aren't you?

14:07 Oh yeah Yeah, and I have no Well, I mean, I've got my knife But I have no real defence It's like, no, I'm going to get hurt And I'm going to hope I can get out or finish the job Yeah, yeah, that's pretty crazy Do you come across I don't know if you have them I'm asking all these questions Because we don't have any of that Do you get any snakes? Oh, I love snakes. I love them. And yeah, I get them. They're fun. I don't have any venomous snakes here. We get some rattlesnakes down in a couple of our outlying areas.

14:46 But, you know, it's, oh, I just kick the bait station and see if it yells at me. Yeah, you are supposed to kick them because it's like, I've done it before where there's been a rat in it. but uh yeah it's uh it's interesting the differences though do you do do you get a lot of road i'm guessing you do you get a lot of rodents in the loft spaces as well oh yeah yeah yeah yeah um that's one of our big things especially in this climate because if they're underneath chances are it's going to rain and flood so they just go right up the walls into the attic and it's like oh sweet well I'll bring a ladder I'll go get them and they always do once they're in they eventually always go up either overpopulation the weather starts to get a little bit colder they feel that heat up there they go yeah in the UK a lot of the times when they're in the loft they're in the drains in the drainage system there's a defect the i our drains are very different to yours very very different um because when i showed your wife candice our drain she couldn't get over it what they were like you just because the rats can literally walk walk up the pipes and in so they're going to be walked up into the toilet they could yep there's nothing stopping it but they're massive where she showed with these really short little plastic pipe covers i was like that's a that's a drain are you sure she's like yeah yeah that's our clean outs yeah and you guys still have just like open flowing

16:36 pipes and stuff like that yeah yeah which makes it so much fun i bet well yeah there's a lot of the problem is it's when i've got friends that actively have shown customers they are coming from the drains here is the break no there's nothing wrong with the drains no so you can get jobs where if you don't solve that drain issue you could get rats for the next 50 years you just keep coming back cut them off come back get off come back yep and you can't just put we've got a lot of these we get you can get rat flaps as such you're like a flap you put on so you can't get in oh yeah the one-way door that yeah let them in the issue is it's the only work if in the right circumstances because if you've got a break in the drain and they're coming out that way the door that door is not going to make the slightest bit of difference at all it because and you've got to make sure they're maintained uh or the hotel the homeowner they've got to because they can eventually if something goes wrong but yeah it's um it's a lot of problem solving like ricky brownie browning said in chat he loves to he loves to problem solving i didn't ask ai to open up oh that is one of the best things about this there we go there we go problem solving um heck yeah

18:06 but it's but it's it's good it is it's uh what's the vast majority of your work like what what is the the biggest what okay what is the biggest insect or thing you do not anything the biggest thing you do i would say like i have it would be the commercial multi-unit housing and all the fun that brings i mean from bed bugs to fleas to hives to to rodents to roaches i'm i mean that's all the fun that that brings it it's literally our biggest uh well the biggest part of our earnings it it's amazing i mean it's and it's never the same thing it's you know it's good it is um i just forgot what i'm gonna say about i had something to say i didn't say that's the best part of the job uh your brain is constantly working oh gosh uh i can't tell you how many nights in the last like september 1st was our five-year anniversary is family pest control and i can't tell you how many nights we will just be sitting there talking through a problem talking through a exclusion work talking about how we're going to advertise for halloween it's our trunk or treat coming oh gosh that's going to be so much fun um trunk yeah oh yeah yeah it's it's mainly like for the little kids for halloween to okay you know we pop pop open the back of my car

19:49 we'll decorate for halloween uh say yeah last year we did uh well we did stinging insects so my bee suit was there with a skeleton in it and you know having fun handing out candy and saying hi to the community because that's really what it's all about no it is you're right now i remember what i was gonna say clarification people when brandon said hive he was talking about was nests because i don't want people to think oh no he's he's after bees you do bee removal as well or do you ever remove them i do honey someone about yeah yeah honey beehives and pollinators i do in 10 years i have done everything i could so that i've only had to because our laws are different here and if they're infesting a home or causing a problem we can't but i don't see just going to the kill first option i i really don't like that because it's like well anybody can do that um but the issue is there as well with that i mean we get we refer other people and they remove it properly but yeah yeah and that's but it's like if like we're talking about the kill options the issue is if like i don't know how you do it if if you use dust like say you do kill that and they are honeys you could get neighboring honeybees that could come nicking and then you

21:22 you can technically wipe out loads of beehives around the area just by killing that one that one hive yeah yeah and that like like i know like the shotgun approach well it i explain that term um and that like to me that not what pest control is it you know i after one very clean and one option you know um but no after 10 years of doing this it's i've only had to take out two hives that's it two honeybee hives and they were problem hives i hated every minute of it we tried two three actually the last one we tried i think four beekeepers to come get them out they were just being stubborn so okay it's yeah yeah it had to go candice has just said it's our first truncal treat without kyra i hear a lot about kyra i do on on the pestion podcast Kyra's She's a big girl now isn't she, she's at university Is that right?

22:29 Oh yeah, yeah She's going to go be a vet tech And She's clear across the country By Jenny and Brad Over there in Ohio They'll look after her, don't worry Oh yeah they will Yes they will, heck yeah Definitely Definitely It's good to hear Do you ever I know you say you do but he did some American cockroaches, but is that a big thing in your area? Do you ever get a lot? No, I don't. Same where I am, to be fair. I had about two, but I think, I'll be honest with you, I think the customer, let's say, the tenants, they lived in the city, because I live in rural, like countryside.

23:14 I think that they lived in the city and they have food boxes with plates. I think they were hiding in the boxes and they brought them, because I couldn't come up with any other reason as to why we had them, because they don't we don't generally get them we don't that that's how i've got them here is uh a uh oh gosh how am i going to word this um a art installation that had been sitting in florida for i think it was three to six months something like that it got shipped back and they didn't know or they wouldn't have done it and yeah suddenly they're in oregon but no we mainly get german cockroaches here um okay once in a while i'll get some oriental cockroaches in a neighboring city but that's because it's closer and it's usually just they're harboring and something that's been mailed here but that's that's about it okay so obviously with your business family pest control Why did you start Family Pest Control In the first place I've had enough of working for people I could do it better myself Is that what you were like Yes and no Because me and Candice are very much A team She is the leader She's the one that was like Nope F it We're starting a pest control company You love doing this She saw the money in it She saw like uh people that would see me at the store and stuff like that they oh hi brandon how you doing

24:50 how you been and she's like oh no no we could do this we could do a better job than your last company let's do it and i was like okay but if we're gonna do it you're gonna run it and she is very much the ceo and i'm i'm just the tech i love being the tech that's what i do but is that right though that the plan was she just was going to be the admin yes then yeah she wanted to have a look at what how it works yeah yeah i wanted to get her at least basic educated because i i really disliked it whenever i would have a admin a salesperson where they call me and tell me to do this stuff wouldn't tell me anything more than that and it's like uh but wait this is an audited account if i go and do that it's on my ass like i'm in trouble they're oh i already told them it's like cool call them back and tell them it can't happen exactly you're right there it's good and so she she got an education in it like i think i took her out gosh that first no it was probably november i took her to a just a few jobs a week here and there i'd be like oh here's a really good spray and web we'll do a little bit of rodent work we're done yeah and she took to it i mean she took to it harder than anybody i've ever seen she loved it and she is definitely

26:22 afraid of spiders but man she will hammer fist a spider in a nice lady's house and giggle about it with her. Oh, nice. That's good, though, because because so what is it like working a family business with your wife?

26:44 You know, we've been together, gosh, 26 years. Yeah, coming up on 26 years.

26:54 We've been married, gosh, 20... 21 years and we have this relationship where, and we've always had it for some odd reason, me and her just click. Yeah. And we'll discuss things. I mean, yeah, we argue and we yell at each other and, you know, fight, but no, that's, that's, that's what we've always done. We figure it out. I mean, it's no matter what it is, it's, it's fun. I mean, it really, really is basically. and obviously you're not saying that just because she's watching oh no no no they uh no gosh no and she's not here so i could just lock my door and just be like hey woman hush oh god she's gonna slap shit out of me over that but no them spiders fear me now she said oh gosh they fear me now yep yep so that's one of the big differences like you know you it seems to be every podcast I listen to where, you know, someone's from America.

28:01 Everyone does the webbing. That's not a thing here. We don't do that. It's not a thing. We're webbing at the outside of someone's house. Nobody does it. No one does it. No. Any reason why?

28:18 It's just never been a thing as far as I know. Well, there's a good niche, though. You could sell that to people. People love it. You still get spiders in your mouth, regardless. You web it. Well, yeah, yeah, but... You'll get them. A good outside barrier treatment.

28:37 Well, I suppose webbing, you can't see...

28:42 Can you... You know when you do that for people, like a barrier treatment, you just do the webbing or can you do something else? Oh, no, well, you can do the seams and cracks and crevices with the treatment and stuff and you know while we're doing the web work we're also inspecting the exterior we're talking with uh you know the client and stuff like that and doing the work that way too it's it's a lot of reasons not just make the house look pretty and get it ready to be treated but to also make sure a vent screen's not been blown open a crawlspace door isn't half sticking out you know nice because obviously with do you obviously make are you saying you can do it like when you do the webbing are you saying you can spray treat fall spiders outside on the exterior yeah do you have to physically see spiders to do it well we always see spiders i mean but yeah yeah Yeah.

29:45 And even as a preventative measure, it's just, you know, a maintenance dilution. And we go from there. But it'll also be like, like, gosh, even last week I've done them where we'll take our more sensitive accounts. And we'll also treat for like paper loss, like our daycares and head starts and stuff like that. See, the maintenance thing you said there, unless we. Yeah, there's nothing we can't do that. spray someone's house outside of someone's house it's not no you have to you have to physically prove there's an issue as far as i know there's nothing on the outside you could really on that level spray for really it's not a i don't think people really care in england people think people just hoover them up we never get any calls i've got spiders we don't so if anyone's listening from the uk and i'm wrong please email in i'll comment down below whatever and tell me i'm wrong because i've liked because i've never worked for another press control company you see i only ever worked for my dad you see in our business so i have no experience working with other companies etc i've just never heard of it many people doing spider treatments oh yeah so they haven't but um so when you do rodent jobs, is it a lot of, obviously you kill the issue off and then you offer, do you do like a kill off and then you offer to exclude the rodents, like vent covers, et cetera.

31:24 Is that all, is that all one job? No, no. I've had people with that just want me to go in there, kill an issue or Chuck rodenticide in their crawl space, which is the most God awful bad practice I've ever heard. Um, but I don't take a rodent job without an exclusion, especially if they're in the interior. I mean, yeah, you have some burrows out there. Yeah. I'll set a snap trap station out there and just call it good and get rid of the problem. But no, I, I don't take rodent work without doing the exclusion.

31:55 Cause if I don't put that physical barrier in front of them, there's no point. You know, I might do a multi-stage exclusion so they don't chew up more holes and cause more damage. but no i i don't take a rodent job without doing an exclusion never have never will oh that's good that is it's um we're doing more of proofing we call it proof and exclusion saying it's the same thing yeah yeah you probably can call it exclusionary too but the biggest word i've heard is proofing um but no you are right because it is the way to to proof them but usually you yeah you kill them and you proof it but the issue is though in a lot of houses although you can prove good it's making sure they they don't get the problem is like in england there's a lot of houses that like hate to say it two or three hundred years old and there's no way you're proofing that building at all you can try i know but there's hundreds of holes so you can say it can limit i'm not saying every house is like that but in any house you can say these are potential entry points and all are the entry points but you can't like say this guarantees it because they can always find a different way in or there might be something you've not seen yep as such but yes we would just refer it to well either the client or the homeowner and have them contact a contractor at that point because i i mean i can do little things but i i am not replacing somebody's walls i'm not replacing the

33:35 two by five i just not i'm not skilled enough and i have definitely no want to no you're right we we often say we do so much but some of some of this work is for a builder because it's like in some of the lofts here you've got obviously we've got houses attached to houses on rows so when you go in the loft sometimes you'll see there's like there might be fire breakers for each house with bricks but you can see that they could easily run through all the houses lofts because it's holes yeah that gap in the mortar where it's worn down and stuff and they just keep running and there could be a gap below where you can't see and all sorts and he'll be that one little just uh well i guess he'd be about a two inch hole in a mortar where something wasn't set right but they're like oh it's between floors and it's like well that means he has that much to run through and just keep going exactly right there you are so we've well when you when you started family pest control had either of you ever run a business before no no so was it i presume it was a big learning curve then in how to get business etc the learning curve well we had we had a very large amazing group of clients that were just waiting like

35:05 they had already said hey here's what i heard you're doing and we're a small community so one property manager knew what was coming and what day and then it spread to everybody you know that's good because i i well i didn't want to violate any no compete i didn't want to cause any any drama or bs for the texts for those other companies that i still talk to to this day and um as soon as we opened i mean literally the night before we opened i had one of the property managers frantic they're like i don't want those guys doing my work can you go look at this bed bug job tomorrow morning 8 a.m i already made the appointment it's like well shit yes i will that's good but that's with the learning part and with us with business it's we're always learning I mean, doing it as pest controls, doing it as business owners, it's everything's always changing.

36:06 I mean, so it was actually really, really smooth. And we had great clients that helped us along to get started. And they would give us advice on the company and oh, you should go talk to them for your vehicles. You should go talk to them for your insurance. I mean, it was absolutely amazing. that's good though you get any advice like that because it's it does help because you don't obviously running the business i don't know what it's like to set up a business my dad my dad started many years ago before i was even doing it 15 16 yeah 15 years ago nice 16 years ago so i wasn't i joined in 2020 so and he learned a long way he did his as a side job he used to do it as a side job until he built enough work up to start full time but that's the best way to do it yeah and that's the best way to do it to have that organic growth like that that's absolutely amazing he'll keep clients forever as long as the doors are open they'll be there exactly so that's good to hear do you it's a question I ask because obviously Candice is a technician as well do you find do you ever get situations where clients would prefer female technician because obviously i don't know if you do any kind of um places where sensitive places where women have been any kind of refuges and places like that do you ever get yeah do you do any work in them kind of places oh yeah yeah yeah we do and for me it's I just want the job done, done and done right.

37:56 As long as it gets done, I'm happy, no matter if it's me doing it or Candice doing it. And if it's going to make it smoother and get the job done, of course Candice can go. I mean, I'll be like, no, you go ahead. Like our head starts. Candice is the primary on them. Anything goes crazy, I'll do it. I hear this term a lot. What is head starts? oh um i guess it would be kind of like a a school except for before they go to elementary or oh right so it's like a nursery play school kind of thing yeah yeah yeah a lot of babies um yeah there's a lot of young kids there's my friends kids used to run up to me give me hugs when they were there you know it's it's those kind of places and we have we have a battered women's shelter well apartment complex you know yeah so it's yeah yeah it candace needs to go to that one because i just want the job done i don't if it goes smoother and they're comfortable that's what it's all about yeah i know just one of the stuff i'm picking bits that way i've heard it on president i am as well yeah candace is saying preschool yeah oh there you go yep preschool preschool so we've um you know when you do schools in general like here they generally like you to have a dbs where they check your criminal record etc do you do that there as well is that a thing oh yeah you're not some kind of yeah yeah oh yeah but i check differences that's all they they uk to america i guess you'd be like closer to a live scan but yeah check the uh fingerprints we had to fill out a packet of paperwork in they send it to the uh well the federal government goes filters down to oregon and then however that works but

39:56 oh yeah we got to get accredited something happens and you get a letter in the mail saying hey we yanked your stuff i mean it's but yeah yeah background checks oh gosh yeah yeah i've just had a while back done and it paid off because I recently got a secondary school. My first ever secondary school. Very nice. I'll hopefully get some more. But yeah, we call it DBS. It's like they basically check all your police records, etc. I haven't got notes, but they check everything. They do. They like that.

40:32 It's good it's the same thing. It's so it should be. I didn't have to do the fingerprinting bit, but we don't do that you know so that's not part of it but um but no it's nice to know the differences um it is um so we've we've uh i hear you've had your children help you on on the job too as well so what was that do they want to ever i know obviously i've heard cairo doesn't but do any of your other kids want to ever join the family business at some point i i'm not 100 percent on my son but he's 16 and he's well he's a 16 year old um i know he wants to build like i know he wants to be a contractor some kind of construction and build houses that's always been his thing he's always wanted to do that and i was like well you need some money till you get there and then once you do get there you're gonna need some backing to get you up and running yeah and yeah yeah jude is a beast um yeah there you go there's brad brad's back

41:51 don't think he ever left actually i bet you they're out working well yeah it's probably probably three four o'clock yeah they're probably out working yeah well they heard you know they heard a Nord was on, they just have to. It's an emergency. Oh, gosh. There can't be an emergency unless someone's hurt or going to get hurt. They must listen.

42:16 But no, it's... I do think he'll do it for a while. I really do. But I don't see him staying with it long term because he is very much set in his ways on he wants to be a contractor so it's like bud you can do it yeah yeah because you should never force your kids into doing something should you like no my son currently he's 11 just started secondary school that may be what you call high school um and he currently still wants to be a pest controller so hopefully he does so when he leaves they can join the family business yeah so the idea is it would be generational so my dad's the current overseer i am a director but i'm not in control um the idea i take over and eventually my son joins and then he can take over like a family kind of thing that the idea of it that absolutely awesome and working with family I heard it's absolutely don't do it it's going to be and it's like god dude I have some of the funnest shit I have ever done has been with my son in a crawl space and a knife just getting hordes of rodents you know I love it apparently Jack must be not jack brad let's be calling off now he's just done a heat job oh you have my attention now the heat job brad needs to get some uh propel and uh go home and take a shot geez heat jobs during summer suck yeah i guarantee yeah it will yeah they've never done a heat job i don't have

44:04 that kind of equipment i don't they're super interesting they're they're awesome and interesting no chem needed i mean it's it's fun it really is but man it is a lot of work i've invested in the steamers though the steamer yeah i do the same thing but not the heat because the heat treatments the kit's quite a lot of money a lot of them you got to buy the right kit and know what you're doing yeah so never done it before but i i've had people on the podcast that do heat treatments that in fact one of the podcasts the guy actually he does it nationwide in the uk bed bug treatments but heat heat wise he does it all over the uk so that's awesome but yeah i've never actually done it myself but uh so when you do bed bugs do you do you steam do you insecticides do you what do you do i usually steam uh because it just get get that quick kill and then I'll let it dry and then I'll come back and do chem spot treatments I just yeah very targeted very accurate approach I just started apprehend that's what I was going to say I just started using that and I am loving it I have a hoarder that well he's a lovely man he is just a great dude but he is on his own and he's elderly.

45:36 And it's like, well, there's no way you're cleaning out your apartment or decluttering. So we're going to take this approach, which the queen of apprehend Paula Benedict has taught me so incredibly much about it. And just a short amount of time. Oh my goodness. She has done amazing helping me. That's good. We're waiting for approval still. It is coming. and it I don't know why it needs such a long approval because it's a mold spore it's not chemical but it is meant to be coming but I've been trying this thing called chin chicks um is that the silica dioxide yeah silica dioxide and so far I've done two jobs and it it seems to be good and I've read other people having good good work with it so we'll just see I don't get much bed bug work.

46:35 I try and get more, but... Yeah. And you guys have stiff competition there. I mean, it's... And that's... Well, that makes it a pain in the ass because you can't really do bottom dollar work for bottom dollar. I mean, it just... And I think we have something like that. Gosh, some XO. Yeah, you have about eight. I can't explain it properly, but that is the closest thing to it. But it's not exactly the same because Chinchix has four different versions of silica dioxide in it, mixed in. Literally, if you pick the tub, the little tub is about that bit, well, roughly like that, 50 grams.

47:25 And the powder is light as a feather. And I mean, you pick up this bottle and you will actually think they've sent you an empty bottle. as light as light could get oh that's amazing and the idea is with that is you obviously do the cracks and the crevices in the bed but because of what it is it can actually stay there you don't actually have to remove it as such if you if you want to you can but we'll see i've still got to try more jobs yeah brad it's like yeah it's that's what that's it Cymex Cymexate whatever you say it no it's it's silica dioxide too it's it's a great product we have but we like with the chin chicks can you like make a paste out of it they've got a spray version of it too they've got they've got an aerosol version they've also made hard bridge points hang on hello that's the boss lady right Oh, yeah, it's hot as hell.

48:31 I came home and I had to wash my face. It's like 75. Okay, I'm a wussy. 75? Yeah, it's 23 degrees. I've gotten so soft with the weather now, it's nuts. Ah, there you go, Katie.

48:50 I'm just trying to think, what were we saying there?

48:54 Oh, chin chicks and that's it yeah that's it so yeah i'll just i'll if i get another job or i'll try it i will but i've also got a state got gonna try steaming too as well well make sure it's by the label because i don't think when we got well when i started using smexa i don't think we could make it into a paste with just a little bit of water you know and do that so make sure oh no i won't i won't be doing that i'll be just doing it by the label i will um they've got no they've got a spray version what i'm saying is they've got it in a can they've got it in a can version the spray version and they've got a version but they've also got they've made on cardboard they've made harbridge points you can get so they it's like a trap basically they go in yeah that helps too yeah attract them to that tight space because they just naturally want to and then oh man that'd be fun because that's easy set and take care of the problem then just remove that's awesome yeah well i've got them i've not tried them yet but uh but yeah i'll just have to say you know so far it's been all right i've done a car actually as well oh god i hate doing cars for anything this car it was a while ago now because this family are french and they live in england but they go they were going to

50:21 from france and they had an issue in the hotel they did so i think i'll be honest by the time i got to the car i think the guy had actually killed everything in it but because you know obviously with chin chicks it's not a chemical so i can you could actually pull it down as residual inside because there was evidence but i think the guy pooped it out that much everywhere that he got everything so i just chinchicked it basically which you you are allowed to do because it's not deemed a chemical as such but yeah but it was interesting the car it was oh i bet it's and they're such a i i just hate them because i've had bad experiences where it's like you'll solve the problem in the house but then you'll keep finding like in a purse in a coat and you're like okay i need to look at your car there's that many different places they could hide it's like you can it's like you know you got your light switches all sorts you've got there's that many different places there is but you do a lot of you do a lot of bed bug jobs so do you ever get really big ones where you've got like like a complex or do you do all the rooms now or just a few or i i i i get them pretty well a few a year um and usually it's just but like by the time i get to it it is such

51:48 not fun it's like oh i don't want to touch anything in here i have to get naked outside now awesome thank you but no uh like we've had omit apartments where it's you know you'll do the adjacent rooms and then one more round of rooms after that just to be triple sure you know but it's always fun yeah sorry brad's just messaged me oh god he's probably asking well he's that no he actually wants to come on the podcast dude do it brad he no he said if if heat bed heat treatment is something you'd be interested in he'd love to come on as a guest so yes brad definitely that would be the guy to learn from yeah definitely have you on for that yeah yeah interested in that most definitely cheers I thought what's Brad messaged me for I was like yeah he came on with Jack he's been on with Jack on this podcast and yeah it was it was good yeah it was a fun episode if you've been listening to the beauties and beasties one they were on they went off the rails I think they were going off the rails on purpose.

53:05 Literally, they were like, within the first minute, they were swearing. I think they were doing it. I think they were, yeah. They were on my show, but on Beauties and Beasts, they were like, they let rip completely. Oh, God. Yeah, they were having fun. Definitely. What's that all about? Yeah, that's literally what it's all about. It's like, dude, you don't have to be some uptight. I mean it's we're all we all are the same a-hole I mean it's we just like to have fun and take care of shit yeah definitely definitely true that is it is so obviously with do you have you got anything you think any methods that are different from the UK do you think have you got anything you do differently like do you your road at work is obviously to use redenticide and traps and then exclusion is that kind of how you do it or yeah and i'll use rodenticide and stuff like that you know um i usually don't use it on like the first visit our initial service setup you know um because i just want to get the quick kill you know yeah you know cleaned out first and then um either monitor with rodenticide because I'm pretty sure they're still living in the boroughs.

54:31 Or even an awesome, awesome, awesome guy named John Paulson turned me on to a D-Tex soft lure, basically. It's not a rodenticide. It doesn't have the rodenticide in it. But it's, oh, I've been catching rats left and right with that. D-Tex lure? Yeah, yeah. It's like, it feels like cookie dough, but it smells like oatmeal cookies. Oh, okay. It's got no rodenticide in it. I just literally push it in my trap. Because D-Tex is generally non-tox. D-Tex from Bell Labs. Yeah, yeah. It is non-tox. I haven't heard of them.

55:17 They were at the event today and they haven't had. It's not here anyway, if it is. The rep was there and I didn't see that on the table. I'll have to ask him Because he The rep does it, does UK, Europe and Africa So I'll have to ask him if he knows about it He probably will Oh yeah, I'm betting he will Interesting that is It's a fun way to confirm With once again not using a lot of chemicals You know And then if they're Flopping around in my snap trap Yeah, you definitely still got a little rodent activity Yeah Definitely It is interesting.

55:59 It is. The difference is... Yeah. I love hearing things like this. You can learn from each other. You can.

56:10 Where... Obviously, from when you started in pest control, how do you think pest control has changed since you... To now? Do you think the industries in America and is going more eco than it used to be do you think that things have changed or not do you think i think the and this is going to sound weird but i think that the green products the you know the uh stuff like that i think here in america it's used as a gimmick instead of an actual thing and because we have whole companies that are like oh i'm organic i only use organic and then i'll get called out to an inspection and there's a contract block in a bait station you know um it's like well why didn't you just put a snap trap that's your organic right there it's a mechanical trap there's no chem there you know um oh there we go no talks from life attack yeah i'll be looking that up after but i guarantee we haven't got it but we might have it you never know but yeah yeah i hope you got it it's a good attractant for anything and just confirming if it's rodents or if it's squirrels or you know so you don't get something that's a non-target you know so here's one for you in in your state i say america but every state's different in it right oh gosh yeah it's wildly weird with gray squirrel because we in uk red squirrels are a minority are protected, which is

57:48 a good thing. With grey squirrels, do you just trap like we do? Trap and shoot? Because in the UK, there is no poison you're allowed to use. There's nothing. You have to do trapping or shooting or live cage and shoot them or dispatch however you wish. That's how we deal with grey squirrels. I don't like doing the live catch stuff. We go for the they're called you probably have because they're from america really wcs tube traps yeah yeah yeah yeah so they must be imported but they're really good we use them yeah yeah and they're amazing but according to the state of oregon i have to either co2 gas them or i have to drown them and that just sounds so freaking in oh yeah yeah i can't i can't stab them you know well you know me you've seen the pictures i'll just brain stuff them they'll be done the drowning bit gets me because it's the worst thing ever i i've had to do it to a raccoon for the last company i worked for and i'll be honest that was horrible in this country there's like if you were to like members of the public probably do it but drowning even rats or rodents or anything is deemed illegal and he inhumane you can be done for it as that's a very strange thing to say but that's a state saying that wow drown them well they they call it humanely dispatching them and it's bullshit i don't think it i don't think it is no they just put a lid on it and let it flutter around for a bit you wait 15 minutes you pull it out it's like wow that is effing horrible what if you were dispatched that way would you want to die that

59:39 way i'm just quick as possible and you may or humanely as possible not drowning like it's god awful but yeah that is very very uh i'll be honest they're very weird that that's that doesn't that's the awesome state of oregon or i mean the state of orifornia sorry i had to slip it in there but it it's it's horrible but uh with the gray squirrels yes we i once in a while i'll get a a squirrel or a chipmunk that wanders in i usually try and run them out i usually try and run them out get it sealed up as quickly as i can to keep them out um because i hate i really do hate getting a non-target because it's i'm not after that i'm after that rat or mouse i i'm not i'm not after squirrels could belong outside if they're in the house then i'll get them out and seal it up take care of it but yeah yeah we haven't really got red squirrels anymore we come in scotland the gray squirrels killed them but it what it isn't what you think they've got that i'm no good at terminology but they've got they carry a disease called pox something oh and wherever they go the wherever they go if a red squirrel gets it it's a horrible death i don't know what it's called it's pox something and it that's what killed them oh that's horrible but they're in scotland red

1:01:06 squirrels i'd love to see a red squirrel but we just we don't have them here in england they've been i don't think it's wise to reintroduce to me because they'll just unless you've controlled the gray squirrel thousands of them honestly they're out there's a lot of them it's like deer in our country they're out they're outnumbered there's no animal that can kill them there's no animal that can prey on them so there's crazy numbers in this country but they do do they do on certain land they do shoot them but there's a lot of people do not like it yeah pasture shooting and stuff i've i've done that i used to do that in high school that it was just fun just target practice for farmers well yeah there's a lot of them though now there is i think they just need to educate the public as to why it's bad there's like they do wreck do wreck ecosystems different animals and stuff but you know they're never going to look at it like that the general public they'll see it and be like oh no it's a bushy-tailed little friend from disney it's it's like no here's the one that's killing off a thousand we don't deal with them as such but it is one that they need to deal with eventually on a mass scale but um yeah the public but it's not

1:02:23 I think we do. There is other pest controllers that do stuff like it. I've had a few on the podcast before. But I just thought I'd ask you about the Gray Skrill because I thought, is there a bait you could buy in your state for Gray Skrill at all? No. Is it not? Not that I can think of that I've used. I mean, there probably is. Or they're CO2 gassing them or something like that. But not that I can think of, no. Okay. because it came up today someone asked about the question the training day and why is it because it used to be warfarin back in the day called warfarin yeah and they used to feed them a first gen uh anti-coagulant yep yeah and the guest the biggest guest even though they weren't they said they think it was due to lack of nobody buying it basically a commercial decision to pull it because nobody was buying it they were just trapping trapping them instead or shooting them so yeah So, yeah It's probably a lot quicker to just trap them Than have to have them keep eating that warfare And over and over and over again Oh, it is Definitely It is But yeah, I just thought I'd ask you about that I've never asked anyone the comparison for Grey's Rules before So basically the same as here Yeah We just don't have the Well, there'll be concentration of them but you go in you will have target practice in a pasture but like my downtown i can think of maybe five you know yeah and but we have trees we have a wooded part i mean so that's usually where ours are at they don't usually come in or cause a problem oh see in the people right people attract them because they all love to have bird feeders yep bird feeders attract rats squirrels but well

1:04:20 birds obviously that's what they're meant for but there's always a joke within our industry the bird feeder the gift that keeps giving every time every time it'll bring something that you're like well can you stop the rats from climbing well it's currently get rid of the bird feeder it's done and are not supposed to be feeding people are not supposed to be feeding birds it's like like the RSPCA has asked people, or one of the charities to do a birds, has asked people not to feed them to at least November because of bird flu there bird flu but people still people still do it it not a law just they asked you not to do it but I still find people yeah though yeah it's interesting it's been a fun chat have you got anything else you wanted to bring up I don't know.

1:05:21 I'm just trying to think. Is there anything else?

1:05:31 Here's a question. So what do you think the one thing is customers misunderstand about pest control? i'm not saying all your customers do or because a lot of people in general think press control i can think of a few things um well i have a tenant uh lives in an apartment right um yeah and the client is absolutely amazing i will hopefully always do work for them for the next 30 years and be happy you know um but she calls everything i do poison oh i mean to the point that it's gonna kill everybody oh to where she we we no longer treat the apartment building let's still take down the webs if they have a well she had a hive last year and like a crack of the cement patio so i took that out um but every time we come around to do the service which is in a monthly account you should have said no i'm not going to do it you can live with them well it's uh it's probably about a 60 000 a year company for us oh wow that's big yeah so it's it's I got to figure out something so it's like a web but you know and I'll deal with an outbreak problem and stuff like that I'm not doing her work inside because well she solves it with DE which is actually honestly what I think ended up killing her dog yeah probably if you chuck it around like no tomorrow like it's you can use it but it's I've seen it where

1:07:19 it's been slung everywhere yep but then you're only supposed to use it minimally in the non you know harbridge areas yep there's candace because she can say it i can say it yeah yeah she like i dealt with her probably a couple of years into me doing pest control and it's well i got her problem solved it was fine this and that and then she is just like she knows me and then it's just gone off the rails i don't know what that well i know what she's thinking she uses ai anything for looking up stuff okay and so they always call it poisons or it's super toxic or and it's like okay no it's not or i would be dead nine years ago dude i mean my kidneys and liver would have rotted out and i'm done yeah exactly but you to be fair you do seem like you handle things you're not green but you seem like you approach it from the best eco way you can yeah yeah i i like i see a place for the chemicals i i absolutely love the chemicals i use if i have to learn something new sweet i have a weekend project right and stay in my pjs and learn as much as i can um but no it's it's and oftentimes the non-chemical ways are going to be the faster ways you know yeah and it that's really what i'm after i'm after that efficiency the low impact and just to get the job done i mean legal and moral is

1:09:03 literally our our uh motto it you know and if i can do that with a sticky trap for say a trail of ants yeah i'm gonna do it takes care of the problem come the next day and be like bam done nice nice yeah we couldn't do that just in case have you heard i i have heard and they're trying it just south of me that seems well no it's not to do with ants just it's not you can put it in a fire killer no problem but because you technically have to put it on the floor a rodent could get onto that yeah they're they're they're not banned but they are banned you have to apply for a government license and then but it has to be the right situation it'd have to be um food manufacturing factory it has to be somewhere like that it couldn't be infestation in a pub oh see that's oh hey mate you're all right there cheers for popping in greetings from cardiff

1:10:10 they yeah they're so uh oh how do i see it um

1:10:18 the people that push that oh they don't know what the hell they're talking about oh no but to be fair some random study or one college which ours in the u.s is always oh uc berkeley did a study it's like you have one study yeah you're right because it's like they don't get me wrong both trade bodies fought their corners to try and stop it happening but it It happened. It did. But it wasn't... I never actually used them to do a job, but you never like to lose a tool, do you? Just in case there's that one day you have to do it.

1:10:59 Yeah. So I had a situation where I had that situation. There was a cafe I used to do. Didn't lose it because the landlord was dealing with it after that, apparently. And he had a rat. and yeah the old advice would have been yeah drop some glue boards out I had to put traps out and apparently it got out again he watched it go out and they proofed more up they did so it went out but yeah that was the one time it would have been great but yeah I'm not a big well glue boards for for rodents. I like the traps.

1:11:46 I mean, I even the covers for the traps that are like Protector Evos. They hold two snap traps. I love those things. Much better that way. Yeah, you don't get to see it. I have heard, though, about your neck of the woods, something about insect traps they've got they want to ban insect traps because yep they suffer the insects are suffering how are you supposed to control food safely hygienically you can't well you can fly screens etc but you need another barrier don't you yeah in case yeah those same people are probably the ones that tried to ban like well uh actually you're at your computer look up a ip28 for oregon and just take a glance at that they literally tried this but then well it turns out most of their signatures to put that on a ballot was fake surprising and that's the same kind of people that do that and if i ever run into them remove vegan exemptions for hunting fishing trapping farming and animal research oh and uh pest control i couldn't go right yeah yeah i would imagine that It doesn't say it on that But I am using co-pilot there So I would say trapping Because I know That Candice said if it came in we're moving Oh yeah I'll leave I'll go to Texas or Any other state that has common sense Rather than live with rodents Because I just I can't do it It makes you wonder doesn't it It really does It's public health pest control You dare to protect the public

1:13:37 it's like saying okay we've got a big food facility we know no you can't use anything just leave them be leave the flies alone get all over the food contaminated send it out you can't do that can you no no it's I was well while that was going on I was legitimately worried that because we deal with elderly and young we have a bunch of handicapped facilities it's like wow these are going to be the first people hurt you guys don't care because you live in your concrete jungle and that's fine you stay over there live with your rats because i've killed them there too and it's actually why i started carrying a knife because norway's like to fight in bait stations and it's like cool let's go bro but never done that oh gosh a good solid blade and a whack on the head puts them to sleep you glove them up and it's done but um no i i kept looking at that stuff and it's like wow you guys have no idea what you're talking about because once they go rampant all that lettuce or kale or whatever stuff they eat guess what i can tell you right now that it's contaminated because i've done those facilities around here i've seen the inside i've seen all of that where the birds are literally living over conveyor belts they're like well how the hell do we get them out of here it's like well

1:15:04 cool i'm going to come back a little bit later with a pellet gun and end it could you please cover all this machinery and then we need to get a barrier windscreen some netting going on let's get this done and that's how you're going to pass your usda test or uh audit yeah yeah no you're Oh, it's yeah. It would be the downfall of the food chain and really medical industry in Oregon. It would kill it. I'm happy it didn't pass, but the same person's put it up. This was like second or third time. You think after so long that they know.

1:15:43 Oh, I wish. But Oregon tends to just bow down to whatever mob they want to. instead of listening to common sense I mean it's it's ridiculous oh yeah at least it didn't pass that's fine yeah I'm happy because I'm not going to stop killing rodents and each offence was I lose my license for 15 years for each offence and it's a felony on my record but it's like oh oh yeah they were dead serious it would be worth moving them wouldn't it Yeah. Yeah. I mean, I still want to stop either, but because eventually it'd be overthrown and stuff like that.

1:16:31 And it's like, oh shit, now you need me. Now you're going to pay a lot of money for someone like me. Exactly. You're right there. You are. So where do you think the pest control is going in the future? Where do you think, where do you think it's going? I've heard, I've heard so many answers to this question. i think the pest control industry will and i i'm sorry sean yeah i think ai is a flash in the pan i mean i do see its usefulness you know like i play a lot of video games well yeah okay do it there we go i think it would be good in something like that kind of industry in our industry it still takes boots on the ground it still takes that hard work it is one job that you're right you can't be replaced no and uh it's but i see it going more more like i'll bust my ass six hours at a job doing a rodent seal up right yeah and someone like candace where she is very much smarter than me she'll look at it as a completely different way so i see it as going more diverse and losing the losing the stigma of oh you just deal with dead stuff it's like yeah that's that's a portion of my job but like the hive i took down just here this lady wasn't even using her whole driveway had four cars parked along the way wouldn't let her grandbabies out nothing because this one hive yeah that's kind of how i see it you know it's always going to be boots on the ground it's always going to be someone smarter doing a better job you know no i agree i think ai i do use ai but it's it's it's i use it to write reports as well by the way so

1:18:32 I gotta do some reports yeah but it's it's not a thing that it is a safe industry pest control unless they create cheap it's never gonna happen AI robots that are like a human it's never gonna happen oh don't let me catch a robot on a Segway or something I'll boop it right off the road I honestly think that AI is good but I don't think it's ever gonna get level it's going to crash and burn i seriously hope not i really do because it won't but if you believe a lot of the google people they say oh yes well you won't have to work eventually and you'll just live off credits no no no we don't want that world no god you want to be in i would be so bored oh god i'd be bored yeah that's not gonna happen because no god not but no you are AI is just a tool.

1:19:30 It can be good. You've obviously got a proof check kit. When I do reports, I do check it. I copy and paste it in because obviously, do you use paper or do you use digital reports? We do all Gorilla Desk unless the location needs that physical report on site. So you're digital, okay. Yeah, we're like 98% digital. yeah we're 99 this one cafe i do every three months she insists on a paper report so every time i do it i send my mate a photograph oh he texts back oh that looks painful yep yep but yeah i have heard a group of this but i don't know if anyone uses it in this country but i have heard of it it's it's amazing the customization you can do to it um to make it like just for you you know or your company and then the support behind gorilla desk i mean you can uh what is it like chad marie marie i i i see him everywhere you've probably seen him too he he he'll literally jump on to facebook pages and just reply to you right there send you a message or be like hey i i'm gonna have this person call you you know it's absolutely amazing i love it no it's good the rise of digital within pest control is i don't know i don't know a few people obviously but most people are starting to move to digital slowly um we weren't a thing when started my dad was like no no no we're always going to be that and i and and i convinced him one went to one expert and says i think we need to go digital so he had to look around he said i think we should try it but power now who sponsored the podcast we do pay for our pest control software

1:21:32 for the company it's just sponsorship this is we went with that and i tell you what after we rolled it out fully and he tells me now could not go back could not go back no god no there's no going back

1:21:48 but yeah so yeah it's good that is the power also makes you when you do do digital it also makes you look more eco-friendly as well the bank yeah there's not as well they said if you are paperless that's a green something so that's what they said that wasn't why we were doing it we're doing it anyway they went do you do digital said yeah oh well that's good yeah yeah and it'll save time you get that instant report or you know especially if someone's not home it's not sitting in a mailbox or on their door or yeah there is that there is because there was one i had one customer where he was one of my last contract been doing him for years and i caught him one day and i said to him I've been writing on every report please email me because I didn't have his email, his actual email because I can send you digital reports, he's like ever so sorry I said why?

1:22:47 and it turns out what he was doing was he was reading the top of the report and he wasn't reading the whole report, he was reading the top bit of the report only, so he was missing the rest of the report, and I wrote it on like eight reports, I said to him Oh, I says, you're in finally. I says, could you give me your email address so I can send you? Oh, I didn't know you did that. I says, I've been trying to tell you in every report, but you've not been here to tell you. I said, oh, this is much easier.

1:23:16 I says, it is. I says, finally, I got you on board. But he was reading the top only, not the bottom half where it was. I was like, ah. And they tend to read their full reports. Like me and Candice are big. we take pictures of our findings, you know, especially for property managers, they send it to the owners, you know, and it's, they can be like, Oh, right here. See how big this door has got a hole in it. Why are they breaking our doors? Well, that's how the rat got in. So if you replace the door, I'll kill the rat.

1:23:48 You can move on. Definitely. But it makes it so much better. Whenever you have that digital, you can just put that picture in on the report and it makes them read it all. I've learned that if I put oh there's Picks down at the bottom They'll literally read the whole report Yeah I believe they do I can't tell If they do but But I do put pictures attached So I'm hoping that does make them Read it all But yeah It's been a good Show mate thanks for coming on Yeah not a problem thank you Sean That's been fun Yeah Do you want to see anyone else on this podcast That you know of that would be good Apart from Brad Oh it's got to be Brad Brad with heat jobs because he does some wonderful Work Yeah you need to get a Couple of girls Jenny and what was that other girl's name She's kind of hot Candice Yes you should get pestrogen on And I can help you with that I'll work on her well i'll work on candace jenny will probably just beat me up i think i think i have they they i was meant to be doing it the tail end of last year but i never got to it but because it's time differences they've got to um they're gonna come i want i do want them to come on together but i'm gonna wait till after busy season now and see when when she can fit it in because jenny's um she runs a branch now don't she she's not just a technician she actually runs a branch out of uh what was it like fort wayne indiana yeah yeah i will arrange it whether it's live or recorded it

1:25:37 will happen it will if i have to record it i will and then release it uh but yeah they're good choices they are. Yes, yes, they are. So I don't know if you want to shout out Family Press Control. I don't know if... Oh, everybody sees me be an asshole online, so they all know my little logo. It's good. Great. But no, so thanks for coming on, and I'll just end the podcast here, but I'll stay on the line for a minute. But yeah, thanks, everyone. for watching the podcast this week it's been fun and I'll see you all next Tuesday at 8.

1:26:21 Yet again I can't remember who's on but someone is booked so yep so thanks everyone and I'll see you all next week. Thanks